AI automation glossary

Plain-English definitions for buyers comparing AI automation software, integrations, and implementation models.

An AI receptionist answers calls or chats, qualifies inbound requests, routes customers, and can book appointments or collect intake details.

Workflow automation uses triggers, rules, integrations, and AI steps to move work between tools without manual handoffs.

A voice agent is an AI system that can conduct spoken conversations for support, intake, scheduling, qualification, or follow-up.

CRM automation updates records, routes leads, triggers follow-up, and keeps sales or service teams from doing repetitive data entry.

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